How the helpline system works
The National Contact Centre (NCC) operates daily from 8:00 AM to 8:00 PM via 1800-11-1950 and is staffed by trained executives who guide citizens on electoral services. In addition, each State and District has been instructed to maintain State Contact Centres (SCCs) and District Contact Centres (DCCs) that operate during regular office hours in regional languages to ensure localized support.
All calls and complaints are logged and tracked through the National Grievance Service Portal (NGSP 2.0), allowing officials to monitor progress and ensure timely resolution.
‘Book-a-Call with BLO’: direct access to the booth officer
The ECINet platform now includes a Book-a-Call with BLO feature that lets voters request a call from their assigned Booth Level Officer. This aims to reduce delays and provide personalized assistance on issues like registration, corrections to electoral rolls, and guidance during the Special Intensive Revision (SIR) drives.
ECI has directed Chief Electoral Officers (CEOs), District Election Officers (DEOs) and Electoral Registration Officers (EROs) to actively monitor requests and ensure outcomes are communicated promptly targets set include swift disposal of user requests within 48 hours where feasible.
Multiple contact channels for citizens
Voters can choose from several options depending on preference and urgency:
- Toll-free National Contact Centre: 1800-11-1950 (8 AM–8 PM daily).
- State and District Contact Centres: available on working days in regional languages.
- ECINet App and platform: Book-a-Call with BLO feature and other services. (See ECINet updates.)
- Email: complaints@eci.gov.in for written complaints and documentation.
Why this matters now
The activation of helplines coincides with the Election Commission’s ongoing voter roll revision drives and other election preparations across various states. Quick access to BLOs and dedicated helplines aims to reduce confusion during the Special Intensive Revision (SIR) and to ensure eligible citizens can register, update details or query anomalies without bureaucratic delay.
Media reports and state CEO updates show the Book-a-Call feature is already being used in pilot areas to resolve local registration issues improving outreach particularly for first-time voters and those needing document assistance.
Tips for voters using these services
When contacting helplines or booking a call with a BLO, keep the following ready: voter’s name, EPIC (voter ID) number if available, current address, and any supporting documents (Aadhaar, photo ID) to speed up verification. Note down the reference or complaint number issued via NGSP 2.0 for follow-up.
