Paperless, borderless and accessible
Launched on 1 January 2025, e-Jagriti integrates legacy systems – OCMS, e-Daakhil, NCDRC CMS and CONFONET – into a single portal. Its OTP-based registration, multilingual UI, chatbot, voice-to-text for visually impaired users, and role-based dashboards have cut paperwork and reduced the need for physical travel.
The platform has recorded 2,75,000+ registered users, including 1,388 NRIs. Between July–August and September–October 2025 the portal disposed of more cases than were filed, demonstrating real backlog clearance and operational efficiency.
NRIs, virtual hearings and secure payments
e-Jagriti allows NRIs to lodge complaints from abroad, pay fees via Bharat Kosh or PayGov, participate in virtual hearings and share documents online. So far, 466 NRI complaints originated from across the US, UK, UAE, Canada, Australia and Germany, with the highest filings from the United States (146).
End-to-end encryption, time-zone aware notifications and real-time tracking make the portal attractive to overseas users and domestically located litigants who prefer contactless redressal.
AI, dashboards and inclusion
The platform leverages AI for a multilingual chatbot, automated case routing and dashboards that help judges, advocates and officials manage files efficiently. Voice-to-text and simplified interfaces extend access to the elderly and differently-abled, increasing procedural fairness and digital inclusion.
Automated communications – over 2 lakh SMS and 12 lakh emails sent – ensure parties receive timely OTPs, notices and case updates in their preferred language, helping reduce procedural delays.
State adoption and disposal performance
Adoption is strong in states like Gujarat (14,758 cases), Uttar Pradesh (14,050) and Maharashtra (12,484). Several states and the National Consumer Disputes Redressal Commission (NCDRC) report disposal rates exceeding 100% for select months in 2025, reflecting effective hearing schedules and digital case management.
Between July and October 2025 combined, e-Jagriti disposed 52,049 cases against 48,672 filings — visible progress that outpaces 2024 monthly averages and reduces pendency at lower fora.
Success stories underline practical impact
Notable resolutions underscore the portal’s reach: an Assam commission awarded ₹3.05 lakh in 25 days for an ed-tech auto-debit case, while a Tripura consumer received over ₹1.67 lakh for an eight-year defective refrigerator after a five-month hearing. These outcomes show e-Jagriti’s ability to secure timely remedies and compel large firms to honour service commitments.
Reform roadmap and near-paperless courts
The NCDRC is studying measures to further reduce redundant paper submissions, aiming for near-paperless procedures. Authorities will continue refining digital evidence rules, audio-visual hearing standards and cross-system interoperability to accelerate final orders and ease compliance for litigants.
Officials expect these changes to enhance transparency and lower costs for consumers while helping adjudicatory bodies manage caseloads more effectively.
How consumers can use e-Jagriti
Users can register with an OTP, file complaints, pay fees online, attend virtual hearings and upload rejoinders or evidence. Citizens and NRIs requiring guidance should consult the Department of Consumer Affairs’ portal and the Press Information Bureau bulletin for step-by-step assistance.
