Multiple IndiGo flyers reported that their checked-in luggage did not arrive at baggage belts even hours after landing. Some passengers tagged airport authorities and the airline, seeking urgent intervention.
In one instance, a passenger alleged that despite landing early morning at Delhi airport, baggage was nowhere to be found at the assigned belt. Others highlighted long waiting times, unresponsive helplines, and lack of clarity from ground staff.
Several users also approached the Directorate General of Civil Aviation (DGCA), demanding compensation for damaged or lost baggage, stating that claims raised weeks ago remained unresolved.
Operational Issues at Airports
Responding to the complaints, IndiGo acknowledged delays and attributed them to operational challenges at airports. The airline confirmed that a baggage belt malfunction at Delhi airport disrupted luggage handling for multiple carriers.
Earlier over the weekend, similar issues were reported at Mumbai’s Chhatrapati Shivaji Maharaj International Airport, where a temporary failure in the baggage belt system at Terminal 2 caused delays at check-in counters and baggage claim areas.
IndiGo stated that its teams were coordinating with airport operators to restore systems and expedite baggage delivery.
Fog Triggers Mass Flight Cancellations
The baggage chaos coincided with large-scale flight disruptions triggered by dense fog across northern India. On Monday alone, IndiGo cancelled nearly 80 flights across its domestic network, with Delhi accounting for almost half of the cancellations.
Flights to and from key cities including Mumbai, Bengaluru, Hyderabad, Kolkata, Patna, Jaipur, Amritsar, and Chandigarh were affected, causing cascading delays throughout the network.
In a travel advisory, IndiGo warned passengers that low visibility conditions were expected to persist through the day, impacting flight movements well into the afternoon.
Repeated Incidents Raise Concerns
This is not the first time IndiGo passengers have reported baggage issues following large-scale disruptions. Earlier this month, similar complaints emerged when adverse weather and operational constraints led to delays and misplaced luggage.
Aviation experts note that while fog-related disruptions are seasonal and unavoidable, airlines must strengthen contingency planning, especially baggage tracking and customer communication, to prevent passenger distress.
The DGCA has not yet issued a public statement on the latest round of complaints but has previously emphasized timely grievance redressal and compensation compliance by airlines.
Airline Assures Resolution
IndiGo has reiterated that it regrets the inconvenience caused and assured passengers that efforts are underway to reunite travellers with their baggage at the earliest. The airline has urged affected customers to remain in touch with ground teams and customer care.
As fog continues to challenge winter flight operations, passengers are advised to allow additional travel time and closely monitor airline advisories.