Jyotiraditya Scindia Reviews BSNL Q3 Performance

RR Team

7 hours ago

Union Minister of Communications and Development of North Eastern Region, Shri Jyotiraditya M. Scindia, chaired the Quarter 3 (2025–26) Strategic Review and Planning Meet of Bharat Sanchar Nigam Limited (BSNL) in New Delhi on January 20, 2026. The meeting, held at Vigyan Bhawan, evaluated BSNL’s performance, focusing on mobile subscriber growth, Average Revenue Per User (ARPU), Quality of Service (QoS), and achievement of revenue targets. Key officials, including Minister of State Dr. Chandra Sekhar Pemmasani, Secretary (Telecommunications) Shri Amit Agarwal, CMD BSNL Shri A. Robert J. Ravi, and senior DoT officers attended the session.The Minister underscored the importance of expanding BSNL’s mobile customer base and enhancing ARPU while improving network reliability and customer service. Circle-wise performance reviews were conducted to identify best practices and gaps in achieving revenue targets across all service verticals. Emphasis was placed on operational efficiency, proactive customer engagement, and deployment of value-added services.

Quality of Service and Network Improvements

Shri Scindia reviewed key QoS parameters, including mobile network availability and Mean Time to Repair (MTTR). Circles such as Kerala, Tamil Nadu, UP East, Karnataka, Punjab, Gujarat, Andhra Pradesh, Kolkata, Himachal Pradesh, and Uttarakhand were recognized for significant Q-o-Q improvements in Mobile BTS MTTR. Directions were issued to all circles to continuously enhance network reliability, reduce downtime, and ensure timely fault resolution, ensuring a better customer experience.

Enterprise Business and Revenue Targets

In the Enterprise Business segment, the Minister congratulated five star-performing circles Karnataka, Odisha, Gujarat, Haryana, and UP (West) for their exemplary contribution to customer acquisition and revenue growth. Circle-wise strategies and plans for the fourth quarter of 2025–26 were presented and deliberated. The Union Minister directed CGMs to focus on achieving revenue targets through consistent customer acquisition, service excellence, and QoS improvements.

He concluded the meeting by emphasizing accountability, focused execution, and close monitoring at the circle level. The objective is to meet and exceed the revenue and operational targets for the remaining fiscal year, strengthening BSNL’s position in India’s telecom sector.