Local Governance Leads in E-Service Availability
The report highlights that Local Governance and Utility Services continue to dominate the e-service landscape. Out of the total services mapped, 8,463 e-services fall under this sector, reaffirming that citizen interactions with government are most frequent at the grassroots level.
In November 2025 alone, States and UTs collectively added 15 new e-services, indicating that the ecosystem is still evolving and responding to administrative and citizen-centric needs.
Over 90% Mandatory Service Saturation in 21 States and UTs
A key achievement noted in the NeSDA Way Forward report is that 21 States and UTs have crossed the 90 per cent mark in saturation of mandatory e-services. These include Andaman and Nicobar Islands, Andhra Pradesh, Chandigarh, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Jammu and Kashmir, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Meghalaya, Punjab, Rajasthan, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand and West Bengal.
This milestone reflects consistent administrative efforts to ensure that essential citizen services are accessible digitally, reducing dependency on physical offices and paperwork.
States Achieving 100% Service Delivery Through Portals
The report identifies six States and UTs that have achieved 100 per cent service delivery through their dedicated portals. These include Assam through Sewa Setu, Jammu and Kashmir via e-UNNAT, Karnataka’s Seva Sindhu, Odisha One, Uttarakhand’s Apuni Sarkar, and Kerala’s e-Sevanam platform.
Additionally, more than 90 per cent of services are being delivered through unified portals in Chandigarh, Delhi, Haryana and Rajasthan, demonstrating the effectiveness of centralised digital platforms.
Best Practices and Municipal-Level Innovations
The NeSDA Way Forward report also draws attention to best practices adopted by central government portals such as the National Career Service and Shram Suvidha, which have set benchmarks for comprehensive and user-friendly service delivery.
Recognising that most citizen interactions occur at the municipal level, the report showcases how city-level digital platforms are transforming governance. Select best practices from municipal portals in Aizawl and Delhi illustrate how urban local bodies are leveraging technology to improve efficiency and transparency.
Comparative Analysis Through AAKLAN Parameters
This edition introduces a detailed comparative analysis based on the AAKLAN framework, evaluating State and UT portals across five specific assessment parameters. The analysis provides policymakers with insights into strengths, gaps and areas for targeted improvement.
The November 2025 NeSDA Way Forward report is publicly accessible on the DARPG website, reinforcing the government’s commitment to transparency and evidence-based reforms.
