Operations Recovering, IndiGo Shows Improvement
MoCA reported a notable uptick in IndiGo operations, from 706 flights on December 5 to 1,565 flights on December 6, with projections of up to 1,650 flights by the end of December 7. The ministry said all other domestic carriers are operating at full capacity and that IndiGo’s schedules are moving steadily toward normal levels as crews and rostering return to stability.
Fare Cap Introduced to Curb Overcharging
To curb a temporary surge in fares arising from sudden demand shifts, the ministry issued an immediate order capping airfares on affected routes. The directive requires strict compliance from all airlines and, according to MoCA, airfare levels have moderated to acceptable ranges since the intervention. This step aims to protect travellers from opportunistic price hikes during the recovery period.
Refunds, Rescheduling and Financial Protection
MoCA has mandated that IndiGo complete refunds for cancelled or severely delayed flights by 8:00 PM on the day of the update. The ministry confirmed that IndiGo has processed refunds amounting to approximately ₹610 crore so far. In addition, no additional fees are to be charged for rescheduling travel affected by cancellations. Dedicated passenger support cells have been set up to proactively resolve refund and rebooking issues.
Baggage Tracing and 48-Hour Delivery Commitment
Recognising the distress caused by separated luggage, the ministry directed IndiGo to trace and deliver all misconnected baggage within 48 hours with continuous communication to affected passengers. MoCA noted that around 3,000 pieces of baggage had already been delivered to passengers across India as of the day before this release, and stressed that timely baggage reconciliation remains a priority.
Airports and On-Ground Facilitation
Airport Directors for Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad and Goa reported normal conditions across terminals, with smooth passenger movement and no crowding at check-in, security or boarding. The ministry highlighted enhanced monitoring and the timely deployment of assistance by airport operators and CISF personnel to ensure orderly passenger handling.
24×7 Control Room and Real-Time Monitoring
MoCA’s 24×7 Control Room continues to act as the integrated coordination hub overseeing flight operations, airport conditions and passenger support requirements. The control room is monitoring crew rostering, operational planning and passenger calls, and maintains close communication with airlines and airport authorities to preempt issues and provide rapid remedial action.
Assurance to Travellers
In its statement, the ministry reassured the travelling public that safety, dignity and convenience are the highest priorities. It has committed to vigilant monitoring until operations fully stabilise, and said additional updates will be shared as required. The ministry also urged passengers to use official airline and airport channels for assistance and to verify refund and rescheduling procedures.
