In a major passenger-centric reform aimed at improving the air travel experience, the Ministry of Civil Aviation (MoCA) has established a permanent, round-the-clock Passenger Assistance Control Room (PACR) to address grievances in real time. Since becoming operational in early December 2025, the PACR has already resolved more than 13,000 passenger…
Tag: AAI
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IndiGo chaos: AAI steps in as Patna sees 10 flights cancelled
The Airports Authority of India (AAI) on Wednesday moved to assist passengers stranded at Jay Prakash Narayan International Airport in Patna after IndiGo cancelled several flights amid a nationwide operational disruption. Authorities said they expect IndiGo services to normalise by December 15 and have set up a control room, helplines…
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Delhi airport glitch: AMSS restored, 800+ flights hit
New Delhi: A technical fault in the Automatic Message Switching System (AMSS) at Indira Gandhi International (IGI) Airport disrupted flight operations on Friday, Nov 7, 2025, delaying more than 800 flights across domestic and international schedules before officials said the system was restored late in the evening. What happened Air…