Raipur, February 22: A two-day Regional Workshop on Strengthening Consumer Protection Mechanisms was inaugurated in Raipur, Chhattisgarh, reaffirming the Centre’s commitment to technology-driven, accessible and speedy consumer justice delivery across India. Centre and State Join Hands The workshop has been jointly organised by the Department of Consumer Affairs, Government of…
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Kunal Bahl Flags ₹5,900 Hotel Laundry Bill
Snapdeal co-founder Kunal Bahl has sparked a fresh debate on hotel pricing after revealing he was charged ₹5,900 plus taxes to launder just seven basic garments during a work trip. The entrepreneur described the bill as a sign that parts of the hospitality industry are “out of touch” with changing…
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CCPA Fines Snapdeal ₹5 Lakh Over Non-BIS Toys
New Delhi: The Central Consumer Protection Authority (CCPA) has imposed a ₹5 lakh penalty on Snapdeal for facilitating the sale of toys that did not comply with mandatory Bureau of Indian Standards (BIS) norms under the Toys (Quality Control) Order, 2020. The action follows a suo motu investigation by the…
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Consumer Rights Drive for Gram Panchayats Launched
The Department of Consumer Affairs (DoCA) has launched the second phase of its nationwide virtual capacity-building programme for Gram Panchayats, aiming to deepen consumer rights awareness and strengthen grievance redressal mechanisms at the grassroots level. The new series, inaugurated on February 13, 2026, is being conducted in collaboration with the…
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CCPA Cracks Down on Illegal Walkie-Talkie Sales Online
The Central Consumer Protection Authority (CCPA) has launched a major crackdown on the illegal online sale of walkie-talkies, taking suo motu action against multiple e-commerce platforms for hosting and promoting non-compliant radio communication devices. The enforcement drive has resulted in penalties against leading platforms including Amazon, Flipkart, Meesho and Meta,…
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Consumer Affairs Pushes Faster Justice Digitally
The Department of Consumer Affairs, Government of India, organised a Regional Workshop on Consumer Protection in Patna on 13 January 2026. Officials from Bihar, West Bengal, Jharkhand, and Odisha participated to discuss measures for faster grievance redressal, improved order compliance, and tackling challenges in digital markets, including dark patterns and…
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Udaipur Leela Palace Fined ₹10 Lakh Over Guest Privacy Breach
A luxury stay at Udaipur’s iconic Leela Palace turned into a distressing experience for a Chennai-based couple after hotel staff unlawfully entered their occupied room. In a strongly worded order, a Chennai consumer court has fined The Leela Palace, Udaipur, more than ₹10 lakh, holding the five-star property guilty of…
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₹45 Cr Refunded via Consumer Helpline in 8 Months
The National Consumer Helpline (NCH), a flagship initiative of the Department of Consumer Affairs, Government of India, has significantly strengthened consumer protection by facilitating refunds worth ₹45 crore within an eight-month period. According to official data released on Friday, the helpline addressed refund-related grievances across 31 sectors between April 25…
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National Consumer Day 2025: Digital Justice Transforms India
India marked National Consumer Day 2025 with a renewed push toward faster, transparent, and technology-driven consumer justice, as the Department of Consumer Affairs showcased significant progress in digital grievance redressal and regulatory enforcement. Celebrated at Bharat Mandapam in New Delhi, the event underscored the government’s commitment to empowering consumers through…
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e-Jagriti Transforms Consumer Justice: 2025 Case Surge
New Delhi: India’s unified consumer grievance portal e-Jagriti has emerged as a landmark digital reform in 2025, registering more than 2.75 lakh users and enabling NRIs to file and track complaints remotely. The Department of Consumer Affairs reports 1,30,550 case filings and 1,27,058 disposals up to 13 November 2025 —…