In a major passenger-centric reform aimed at improving the air travel experience, the Ministry of Civil Aviation (MoCA) has established a permanent, round-the-clock Passenger Assistance Control Room (PACR) to address grievances in real time. Since becoming operational in early December 2025, the PACR has already resolved more than 13,000 passenger…
Tag: #EaseOfTravel
News
Local Cuisine on Vande Bharat, Railways Clean IRCTC
Indian Railways is set to significantly enhance passenger experience by introducing regional and local cuisine in Vande Bharat trains, a move that celebrates India’s rich culinary diversity while making rail journeys more memorable. Alongside this passenger-centric initiative, the Railways has also reported major success in cracking down on fake IRCTC…