In a major passenger-centric reform aimed at improving the air travel experience, the Ministry of Civil Aviation (MoCA) has established a permanent, round-the-clock Passenger Assistance Control Room (PACR) to address grievances in real time. Since becoming operational in early December 2025, the PACR has already resolved more than 13,000 passenger…
Tag: #GrievanceRedressal
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15th Pension Adalat Resolves 815 Grievances in New Delhi
New Delhi, December 24: The Department of Pension & Pensioners’ Welfare (DoPPW), under the Ministry of Personnel, Public Grievances and Pensions, conducted the 15th All India Pension Adalat at T. N. Chaturvedi Hall, Indian Institute of Public Administration (IIPA), New Delhi. Chaired by Ms. Rachna Shah, Secretary, DoPT, DARPG &…
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PAHAL: Direct LPG Subsidy, Transparent & Efficient
The Government of India’s PAHAL (DBTL) scheme has revolutionized LPG subsidy distribution since its launch in January 2015. By transferring subsidies directly into consumers’ bank accounts, the of beneficiaries across the country. Key Reforms and Consumer-Centric Measures The PAHAL scheme standardizes Retail Selling Prices (RSP) for domestic LPG cylinders,…
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Civil Aviation Ministry Achieves Mid-Term Targets
The Ministry of Civil Aviation has made significant strides in its mid-term review under the ongoing Special Campaign for Disposal of Pending Matters (SCDPM) 5.0, which runs from October 2 to October 31, 2025. Spearheaded by Minister Shri Rammohan Naidu, the campaign emphasizes creating a clutter-free workplace—physically, digitally, and mentally—aligned…
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Revamped Sugamya Bharat App Launched at Purple Fest, Goa
The Department of Empowerment of Persons with Disabilities (DEPwD), Ministry of Social Justice and Empowerment, Government of India, has launched the revamped Sugamya Bharat App at the Purple Fest in Goa. The launch event took place at the ALIMCO stall and was led by Shri Rajesh Aggarwal, Secretary, DEPwD, in…