India’s national highways have expanded rapidly over the last decade, bringing faster connectivity and economic growth. However, this expansion also led to a familiar frustration for commuters long queues at toll plazas and unpredictable travel costs. In 2025, the Ministry of Road Transport and Highways (MoRTH), working closely with the…
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MoCA Launches 24×7 PACR to Fast-Track Air Passenger Grievances
In a major passenger-centric reform aimed at improving the air travel experience, the Ministry of Civil Aviation (MoCA) has established a permanent, round-the-clock Passenger Assistance Control Room (PACR) to address grievances in real time. Since becoming operational in early December 2025, the PACR has already resolved more than 13,000 passenger…