Staff Strength Doubled to Reduce Waiting Time
To further improve efficiency, UPSC has doubled the manpower at its call centre. This measure is expected to significantly cut down waiting time for candidates seeking clarification on application-related procedures, technical issues, or examination guidelines.
Aspirants often face challenges during the online application process, particularly close to deadlines. By increasing staff capacity and extending service hours, the Commission aims to ensure that queries are addressed promptly and accurately.
UPSC Chairman Emphasises Candidate-Centric Approach
UPSC Chairman Dr. Ajay Kumar underlined that the extended call centre operations form part of a broader strategy to enhance aspirant facilitation. He said the Commission remains committed to ensuring ease, accessibility, and timely assistance for candidates.
“These steps are aimed at facilitating aspirants and ensuring that all necessary support mechanisms are in place,” Dr. Kumar stated, highlighting UPSC’s focus on building a responsive and transparent examination ecosystem.
Strengthening Communication During Application Phase
The initiative is designed to strengthen communication between the Commission and applicants during one of the most critical stages of the examination cycle. With lakhs of candidates applying each year, effective grievance redressal and guidance systems play a crucial role in maintaining trust and efficiency.
Extended support also benefits working professionals and candidates from remote areas, who may find it difficult to access assistance during standard office hours.
Part of UPSC’s Ongoing Digital and Administrative Reforms
The move aligns with UPSC’s broader efforts to modernise examination administration and improve service delivery. Over recent years, the Commission has adopted multiple digital reforms aimed at simplifying application processes and increasing transparency.
By prioritising student convenience and responsiveness, UPSC continues to reinforce its reputation as one of India’s most trusted constitutional bodies.
