The Department of Administrative Reforms and Public Grievances (DARPG) has achieved several milestones in 2024. Below is an overview of its key initiatives and successes:
- Implementation of 100 Days Action Plan:
- DARPG made substantial progress in its first 100 days, focusing on governance reforms and public service delivery.
- E-Office was implemented in 94 attached/subordinate/autonomous bodies.
- Comprehensive guidelines for public grievance redressal were issued.
- The Prime Minister’s Awards for Excellence in Public Administration 2024 were revamped.
- International Collaboration:
- Memorandums of Understanding (MoUs) were signed with Gambia, Maldives, and Malaysia to further administrative reforms and build capacity.
- 27th National e-Governance Conference and Awards:
- The event, held in Mumbai in September 2024, focused on “Viksit Bharat: Secure and Sustainable e-Service Delivery.”
- The Mumbai Declaration emphasized IT resilience, AI, Blockchain, grievance redressal, and cybersecurity.
- Public Grievance Redressal:
- The CPGRAMS (Centralized Public Grievance Redress and Monitoring System) was recognized as a global best practice for grievance redressal at the Commonwealth Heads of Public Service meeting.
- Over 24 lakh grievances were successfully resolved in 2024, with a 98% resolution rate within 12 days.
- Special Campaign 4.0:
- This campaign, conducted from October 2-31, 2024, focused on cleanliness and reducing government pendency.
- The campaign covered 5.97 lakh office spaces, freeing 189.75 lakh sq. ft. and generating Rs. 650 crore in revenue from scrap disposal.
- Cybersecurity and Governance Initiatives:
- A cybersecurity workshop was held as part of the Special Campaign to raise awareness and strengthen cyber infrastructure for public e-governance platforms.
- Sushasan Saptah and Prashasan Gaon ki Or Campaign:
- This nationwide campaign, held from December 19-24, 2024, focused on resolving public grievances and improving service delivery in over 700 districts.
- Regional Conferences:
- DARPG organized regional conferences in Guwahati and Raipur to promote good governance practices, particularly in e-Governance and inclusive governance.
- Collaboration with State Governments:
- DARPG worked closely with Maharashtra for the release of the District Good Governance Index and collaborated with Jammu & Kashmir to revamp their grievance portal.
- NeSDA and e-Office Initiatives:
- The number of e-services increased by 49%, with more than 78% of mandatory e-services now available. The e-Office was successfully implemented in several central government offices, achieving a 90.6% adoption rate.
- International Conferences and Collaborations:
- DARPG facilitated global knowledge-sharing by signing MoUs with Cambodia, Sri Lanka, Maldives, and Malaysia, and hosted the IIAS-DARPG India Conference in 2025, scheduled for February.
- Abhinav Pahal and Webinar Series:
- The Abhinav Pahal initiative promoted the replication of award-winning public service delivery practices.
- Six National Good Governance Webinar Series were held, bringing together experts to share best practices in governance.
- State Collaborative Initiative Scheme:
- Rs. 16.22 crore was released for new projects across several states, focusing on e-office solutions, administrative reforms, and more.
- Special Events:
- The Department celebrated Constitution Day with a webinar on the Indian Constitution, hosted a round-table webinar on International Women’s Day, and conducted a workshop on the Prevention of Sexual Harassment Act, 2013.
- Awards and Recognition:
- DARPG was awarded the “Rajbhasha Kirti Award (First Prize)” for excellent performance in Hindi language use in 2023-24.
These initiatives reflect the Department’s commitment to advancing administrative reforms, improving governance, and enhancing public service delivery throughout India.